The video advisory services will enable the bank’s customers to contact, in real-time, investment advisors via video conferencing.
Products available via the service include bancassurance, investment lending, and foreign exchange transactions.
Standard Chartered Bank #ticker:SCBK has opened a new channel for distributing wealth management products in the country.
The video advisory services will enable the bank’s customers to contact, in real-time, investment advisors via video conferencing.
The service has been launched in Kenya ahead of a planned roll out across the Africa and Middle East region. The service will initially be offered to the bank’s ‘‘priority clients’’.
“Through this new capability, client meetings are now more convenient as distance and time will no longer be an issue. This enhancement is just the beginning of our transformation journey. We continue to invest for the long-term in digital technologies that will shape the future of banking,” said Paul Njoki, Head of Wealth Management, in a statement.
Products available via the service include bancassurance, investment lending, and foreign exchange transactions.
The platform leverages on the lender’s video banking capabilities where by a client can launch a video call via the bank’s website. StanChart launched video banking in Kenya last year.
The technology allows customers to connect to the bank through a secure video connection, audio or chat channel. Clients can contact banking consultants from a location of their choice, giving them more convenience and options.
Mr Njoki said the bank will invest more in the use of technology to drive the uptake of wealth products.
Noting that wealth products are a relatively new phenomenon in Kenya and Africa in general, Mr Njoki said comprehensive financial literacy programmes must be put in place to achieve the desired uptake.
“Most of the emerging affluent population is under 40 years, highly educated and digitally savvy. This population is keen on digital solutions for wealth products.
‘‘We are seeing a lot of untapped opportunities in this economy. As we continue to enhance client experience through digitisation we must invest more in advisory capabilities,” he said. StandChart has rolled out several advisory initiatives in a bid to sensitise customers on wealth management opportunities.
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